Our Story
In 2003, Mark Spencer had a vision.
With a passion for technology and a heart for helping others, he founded Complete Computer Solutions (CCS) in the heart of Northwest Arkansas.
Determined to create a trusted IT partner for local businesses, Mark built CCS on the values of integrity, reliability, and personalized service. From day one, his mission was clear: to keep businesses running smoothly and securely while fostering genuine relationships within the community.
Together, the Spencer family continues to uphold the legacy Mark began two decades ago.
In 2017, Mark’s daughter, Marque Gandy, joined the team. Marque brings fresh ideas and a relentless drive to enhance customer experiences. Her leadership and vision quickly earned her the role of Operations Manager, where she continues to ensure that the business runs seamlessly.
In 2023, Mark’s son, Brent Spencer, brought his expertise to the company as well. Taking on the role of Virtual CIO, Brent provides strategic guidance to clients, helping them navigate the complexities of modern technology while protecting their businesses from cyber threats.
At CCS, we are more than just IT professionals—we are passionate advocates for local small businesses.
CCS understands the challenges faced by entrepreneurs and are dedicated to empowering them through reliable technology solutions and cybersecurity expertise.
Complete Computer Solutions isn’t just a company; it’s a family’s commitment to their community, their customers, and the promise to always be a trusted business partner. And as they look to the future, the legacy of CCS is poised to grow even stronger, driven by the same passion and purpose that started it all.
our leadership team
Our dedicated staff loves seeing our clients succeed. Your success is our success, and as you grow, we grow.
Mark has steered the company for an impressive span of over two decades. His unwavering commitment is driving the continuous growth of the business. Above all, Mark prioritizes the satisfaction of our customers and the seamless operation of their businesses. He is fervently dedicated to staying at the forefront of cutting-edge technology and best practices tailored to benefit our local businesses in Northwest Arkansas.
Mark Spencer
President - Owner
Mark has steered the company for an impressive span of over two decades. His unwavering commitment is driving the continuous growth of the business. Above all, Mark prioritizes the satisfaction of our customers and the seamless operation of their businesses. He is fervently dedicated to staying at the forefront of cutting-edge technology and best practices tailored to benefit our local businesses in Northwest Arkansas.
Marque is the backbone of our operations, keeping the team organized and fostering the company’s growth. She has been part of the team for 8 years. With a strong focus on both the team and our customers, she ensures that everything runs smoothly behind the scenes, creating an environment where excellence thrives. Her dedication to efficiency and people-first leadership makes her an invaluable part of CCS.
Marque Gandy
Operations Manager
Marque is the backbone of our operations, keeping the team organized and fostering the company’s growth. She has been part of the team for 8 years. With a strong focus on both the team and our customers, she ensures that everything runs smoothly behind the scenes, creating an environment where excellence thrives. Her dedication to efficiency and people-first leadership makes her an invaluable part of CCS.
Brent has been with CCS for 2 years and specializes in crafting strategic business technology roadmaps, ensuring IT investments align with your business objectives. With a proactive approach, he helps organizations navigate the ever-changing tech landscape, preventing costly missteps and driving long-term success. His expertise in IT strategy makes him a trusted advisor for businesses looking to leverage technology effectively.
Brent Spencer
VCIO
Brent has been with CCS for 2 years and specializes in crafting strategic business technology roadmaps, ensuring IT investments align with your business objectives. With a proactive approach, he helps organizations navigate the ever-changing tech landscape, preventing costly missteps and driving long-term success. His expertise in IT strategy makes him a trusted advisor for businesses looking to leverage technology effectively.
Kirsten joined the CCS team in 2024 and is passionate about helping customers make the best technology decisions for their business while ensuring their systems stay secure. With a customer-first approach, she works to understand each client’s unique needs and provides tailored solutions that drive success. Her dedication to keeping businesses safe and thriving makes her a trusted advisor in the ever-evolving world of IT
Kirsten Burgiel
Business Development
Kirsten joined the CCS team in 2024 and is passionate about helping customers make the best technology decisions for their business while ensuring their systems stay secure. With a customer-first approach, she works to understand each client’s unique needs and provides tailored solutions that drive success. Her dedication to keeping businesses safe and thriving makes her a trusted advisor in the ever-evolving world of IT.
Sam has been with CCS for 3 years. Sam's unwavering commitment to our customers is evident in his relentless pursuit of resolving intricate problems. He aligns technology with business goals, maintaining and updating comprehensive standards to ensure our clients' systems consistently meet industry best practices.
Sam Mayhall
Technical Alignment Manager
& Network Engineer
Sam has been with CCS for 3 years. Sam's unwavering commitment to our customers is evident in his relentless pursuit of resolving intricate problems. He aligns technology with business goals, maintaining and updating comprehensive standards to ensure our clients' systems consistently meet industry best practices.
Brandon has been with CCS for 8 years and plays a crucial role in delivering top-tier cybersecurity protection and ensuring our clients' systems stay up to date. With a keen eye on evolving threats, he works proactively to safeguard networks, keeping businesses secure and running smoothly. His dedication to cybersecurity and system integrity makes him a vital asset to our team.
Brandon Parks
Centralized Services Engineer
Brandon has been with CCS for 8 years and plays a crucial role in delivering top-tier cybersecurity protection and ensuring our clients' systems stay up to date. With a keen eye on evolving threats, he works proactively to safeguard networks, keeping businesses secure and running smoothly. His dedication to cybersecurity and system integrity makes him a vital asset to our team.
Trish has more than 20 years of experience and is dedicated to ensuring our clients’ systems run smoothly and securely. With a strong focus on maintaining reliable networks, she takes pride in delivering top-notch service and keeping technology working seamlessly. Her commitment to client success makes her an invaluable part of our team.
Trish Benningfield
Support Engineer
Trish has more than 20 years of experience and is dedicated to ensuring our clients’ systems run smoothly and securely. With a strong focus on maintaining reliable networks, she takes pride in delivering top-notch service and keeping technology working seamlessly. Her commitment to client success makes her an invaluable part of our team.
Duane has been part of our team for 16 years and is committed to providing effective technical support, ensuring issues are resolved quickly and efficiently to keep businesses productive. With a problem-solving mindset and a customer-first approach, he helps clients stay focused on their work while we handle the tech. His dedication to seamless IT support makes him an essential part of our team.
Duane Ragland
Support Engineer
Duane has been part of our team for 16 years and is committed to providing effective technical support, ensuring issues are resolved quickly and efficiently to keep businesses productive. With a problem-solving mindset and a customer-first approach, he helps clients stay focused on their work while we handle the tech. His dedication to seamless IT support makes him an essential part of our team.
Asis delivers unparalleled customer service, assisting clients quickly and efficiently—always with a smile. He has been with CCS for 2 years and His friendly approach and technical expertise ensure that every support experience is smooth and stress-free. With a passion for helping others, he keeps businesses running by resolving issues with both speed and care.
Felix "Asis" Mandella
Support Engineer
Asis delivers unparalleled customer service, assisting clients quickly and efficiently—always with a smile. He has been with CCS for 2 years and His friendly approach and technical expertise ensure that every support experience is smooth and stress-free. With a passion for helping others, he keeps businesses running by resolving issues with both speed and care
Our Values
Our core values are like a compass, guiding our decisions in line with our company's mission and vision. They remind us of who we are and help us navigate dilemmas and opportunities. They're our foundation, keeping us rooted in our company's identity.
Do it Today,
Not Tomorrow
This value highlights being prompt and proactive. We believe in taking quick action, staying responsive to clients and colleagues, and never delaying important tasks. We believe in touching base with each client, regardless of the current outcome.
Celebrate Failure
In our culture, we see failure as a vital part of learning and growth. Rather than penalizing it, we recognize failure as an opportunity for improvement. We openly address setbacks in a constructive way, transforming them into chances for collective learning and development.
Document Everything
Our success relies on thorough documentation of our time and knowledge. This practice enhances technical growth, accountability, and efficiency across the company. It allows personalized client solutions and equips leadership with key data for informed decisions.
Be Dedicated to
Our End Users
At the heart of our decision-making is a focus on our end users, prioritizing relationships over technology. We take a "people-first" approach, empathizing with each user to ensure their needs come first.
Do it Once, Do it Right
We believe in taking the time for thoroughness over rushing through tasks. Our focus is on quality and long-term efficiency. That means not just getting things done, but getting them done right — even if it means revisiting and cleaning up past issues. We invest time now to find the best solution, prevent future rework, and create smoother outcomes for everyone involved.
Listen and Understand
We prioritize active listening, empathy, and curiosity in every interaction — whether with clients or within our team. When someone brings up a concern, we don’t just react to the surface-level issue. We ask thoughtful questions, consider the context, and work to understand the behind the problem. This helps us uncover root causes and offer complete, lasting solutions. We build stronger relationships, better outcomes, and a more connected, trustworthy team by truly listening and supporting one another.
Be Truthful; Be Accurate
At the core of our principles lie honesty and integrity. We pledge to abstain from presenting opinions as facts when uncertain or lacking comprehensive knowledge. This principle fosters trust among our team and clients, nurturing an environment of reliability and credibility.
Serving clients in NWA and Beyond
We partner with many types of businesses in the area, and strive to eliminate IT issues before they cause expensive downtime, so you can continue to drive your business forward.